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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start. The next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration The first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up. AI-assisted risk dashboard
 Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster. Faster setup through automation
 A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort. AI-assisted document parsing
 Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality. Extending the model to people operations
 The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope. There are still areas to evolve but the foundation now supports proactive compliance at 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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start.\n\nThe next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration\n\nThe first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up.\n\n AI-assisted risk dashboard
 Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster.\nFaster setup through automation
 A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort.\nAI-assisted document parsing
 Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality.\nExtending the model to people operations
 The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope.\n\nThere are still areas to evolve but the foundation now supports proactive compliance at scale. \n\n","lineIndentations":[0,0,0,0,0,0,1,1,1,1,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","ORDERED","ORDERED","ORDERED","ORDERED","NONE","NONE","NONE","NONE"],"listStartOffsets":[null,null,null,null,null,null,1,2,3,4],"lineStyleOverrides":[0,0,0,0,0,0,138,138,138,138,138,0,138,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"143":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"129:79789":{"type":"TEXT","id":"129:79789","name":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. 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 It was a systems problem.","absoluteBoundingBox":{"x":11180.0,"y":7088.5,"width":375.0,"height":240.5},"isolatedAbsoluteRenderBounds":{"x":11180.0,"y":7088.5,"width":375.0,"height":240.5},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,260.5]],"size":{"x":375.0,"y":240.5},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"When I looked at how teams managed compliance, it wasn’t really a system.\nFacility managers were juggling spreadsheets, emails, shared drives, and paper logs just to stay compliant.\nThat created a few consistent problems:\n\n No clear view of what was expiring\n Contractor documents scattered across tools\n Tasks tracked only after something went wrong\n High operational risk, low visibility\n\nThis wasn’t a usability issue.
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research and design decisions pointed in the same direction.
 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
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 what is at risk
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Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of it.\n","lineIndentations":[0,0,0,0,0,0,0,0,1,1,1,1,1,1,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,64,64,64,64,64,64,64,64,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"64":{"listSpacing":16.0,"paragraphSpacing":0,"paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"113:66609":{"type":"TEXT","id":"113:66609","name":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
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useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start. The next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration The first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up. AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster. Faster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort. AI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality. Extending the model to people operations
The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope. There are still areas to evolve but the foundation now supports proactive compliance at 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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start.\n\nThe next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration\n\nThe first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up.\n\n AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster.\nFaster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort.\nAI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality.\nExtending the model to people operations
The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope.\n\nThere are still areas to evolve but the foundation now supports proactive compliance at scale. \n\n","lineIndentations":[0,0,0,0,0,0,1,1,1,1,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","ORDERED","ORDERED","ORDERED","ORDERED","NONE","NONE","NONE","NONE"],"listStartOffsets":[null,null,null,null,null,null,1,2,3,4],"lineStyleOverrides":[0,0,0,0,0,0,11,11,11,11,11,0,11,11],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"12":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"11":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":24.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"116:71153":{"type":"FRAME","id":"116:71153","name":"Feature cards 4","absoluteBoundingBox":{"x":11177.0,"y":10873.52734375,"width":375.0,"height":2082.0},"isolatedAbsoluteRenderBounds":{"x":11177.0,"y":10873.52734375,"width":375.0,"height":2082.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10416.52734375]],"size":{"x":375.0,"y":2082.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"UL","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"paddingTop":30.0,"paddingRight":64.0,"paddingBottom":30.0,"paddingLeft":64.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["116:71159","116:71164","116:71169","117:71345","116:71174"]},"129:80302":{"type":"TEXT","id":"129:80302","name":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":11267.0,"y":22740.94140625,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":11267.0,"y":22740.94140625,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of 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and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":11267.0,"y":22740.94140625,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":11267.0,"y":22740.94140625,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
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Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. 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and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":11237.0,"y":6338.6416015625,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":11237.0,"y":6338.6416015625,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of 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I looked at how teams managed compliance, it wasn’t really a system. Facility managers were juggling spreadsheets, emails, shared drives, and paper logs just to stay compliant. That created a few consistent problems: No clear view of what was expiring Contractor documents scattered across tools Tasks tracked only after something went wrong High operational risk, low visibility This wasn’t a usability issue.
 It was a systems problem.","absoluteBoundingBox":{"x":11177.0,"y":9211.6669921875,"width":800.0,"height":312.0},"isolatedAbsoluteRenderBounds":{"x":11177.37109375,"y":9218.0517578125,"width":771.6064453125,"height":303.296875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,45.0]],"size":{"x":800.0,"y":312.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"When I looked at how teams managed compliance, it wasn’t really a system.\nFacility managers were juggling spreadsheets, emails, shared drives, and paper logs just to stay compliant.\nThat created a few consistent problems:\n\n No clear view of what was expiring\n Contractor documents scattered across tools\n Tasks tracked only after something went wrong\n High operational risk, low visibility\n\nThis wasn’t a usability issue.
 It was a systems 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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. 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research and design decisions pointed in the same direction.
Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

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and Customer Success were already getting repeated requests for a compliance feature. 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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
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How it was structured\nRather than a single feature, Comply was designed as a connected system with four 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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
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It was to make it feel like a natural extension of the workflows users already understood. Snapfix already had a familiar mental model built around groups, tasks, and workflow states. Reusing that structure was a deliberate decision: it reduced the learning curve, avoided creating parallel logic, and made the new module feel immediately recognisable to existing users. Instead of inventing a new hierarchy, compliance system types followed the same structural logic as group layouts, while individual systems and assets used patterns already familiar from task organisation. This created continuity across the product and helped users transfer existing knowledge into a more complex domain. This was also important at a product level. Positioning Comply within the broader Snapfix architecture made it clear that compliance was not a disconnected add-on, but part of a wider operational system linking tasks, planning, documentation, and accountability How it was structured
 The existing group layout was used as a model for the compliance system types layout (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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intention was not to introduce compliance as a separate product inside Snapfix. It was to make it feel like a natural extension of the workflows users already understood.\n\nSnapfix already had a familiar mental model built around groups, tasks, and workflow states. Reusing that structure was a deliberate decision: it reduced the learning curve, avoided creating parallel logic, and made the new module feel immediately recognisable to existing users.\n\nInstead of inventing a new hierarchy, compliance system types followed the same structural logic as group layouts, while individual systems and assets used patterns already familiar from task organisation. This created continuity across the product and helped users transfer existing knowledge into a more complex domain.\n\nThis was also important at a product level. Positioning Comply within the broader Snapfix architecture made it clear that compliance was not a disconnected add-on, but part of a wider operational system linking tasks, planning, documentation, and accountability\n\n\nHow it was structured
\nThe existing group layout was used as a model for the compliance system types layout  (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles \n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
Actions were kept obvious. 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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

How it was structured Rather than a single feature, Comply was designed as a connected system with four parts:","absoluteBoundingBox":{"x":11267.0,"y":7978.63671875,"width":314.0,"height":1156.0},"isolatedAbsoluteRenderBounds":{"x":11267.0,"y":7978.63671875,"width":314.0,"height":1156.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,-242.0]],"size":{"x":314.0,"y":1156.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":-150.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,128],"characters":"The research and design decisions pointed in the same direction.
Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

How it was structured\nRather than a single feature, Comply was designed as a connected system with four parts:\n\n\n","lineIndentations":[0,0,0,0,0,0,0,1,1,1,1,0,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,128,128,128,128,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"128":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"129:79866":{"type":"TEXT","id":"129:79866","name":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":9059.0,"y":23056.94140625,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":9059.0,"y":23056.94140625,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of it.\n","lineIndentations":[0,0,0,1,1,1,1,1,1,0,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"117:71334":{"type":"FRAME","id":"117:71334","name":"Card 4","absoluteBoundingBox":{"x":10360.0,"y":9502.6416015625,"width":706.0,"height":367.0},"isolatedAbsoluteRenderBounds":{"x":10360.0,"y":9502.6416015625,"width":706.0,"height":367.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,495.0]],"size":{"x":706.0,"y":367.0},"fills":[{"opacity":0.0500000007450581,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":2.0,"effects":[],"accessibleHTMLTag":"ARTICLE","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"clipsContent":true,"layoutMode":"VERTICAL","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["117:71335","117:71338"]},"111:66334":{"type":"FRAME","id":"111:66334","name":"Paragraph","absoluteBoundingBox":{"x":11267.0,"y":6855.63623046875,"width":800.0,"height":100.0},"isolatedAbsoluteRenderBounds":{"x":11267.0,"y":6855.63623046875,"width":800.0,"height":100.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":100.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadiiIndependent":true,"paddingBottom":60.0,"layoutMode":"VERTICAL","itemSpacing":52.0,"counterAxisSizingMode":"FIXED","children":["111:66335","111:66336","117:71444","111:66337","121:73051"]},"117:71435":{"type":"TEXT","id":"117:71435","name":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
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It brought documents, contractors, timelines, and risk visibility into one connected system, reducing reliance on fragmented tools and manual tracking. It also strengthened Snapfix’s position as a more complete operational platform for hospitality and facilities teams. 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It brought documents, contractors, timelines, and risk visibility into one connected system, reducing reliance on fragmented tools and manual tracking.\n\nIt also strengthened Snapfix’s position as a more complete operational platform for hospitality and facilities teams. 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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
 Actions were kept obvious. If something could be clicked, edited, or updated, it looked that way","absoluteBoundingBox":{"x":9209.0,"y":13699.8359375,"width":800.0,"height":1216.0},"isolatedAbsoluteRenderBounds":{"x":9209.0,"y":13699.8359375,"width":800.0,"height":1216.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,105.0]],"size":{"x":800.0,"y":1216.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":-150.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126],"characters":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":10373.0,"y":12854.599609375,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":10373.0,"y":12854.599609375,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
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Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
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and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":10373.0,"y":6920.47021484375,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":10373.0,"y":6920.47021484375,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
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and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":10373.0,"y":5852.2890625,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":10373.0,"y":5852.2890625,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":11237.0,"y":4880.3583984375,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":11237.3837890625,"y":4886.65380859375,"width":676.970703125,"height":629.38623046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of it.\n","lineIndentations":[0,0,0,1,1,1,1,1,1,0,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"116:68265":{"type":"FRAME","id":"116:68265","name":"Feature cards 3","absoluteBoundingBox":{"x":10343.0,"y":4293.6416015625,"width":740.0,"height":661.0},"isolatedAbsoluteRenderBounds":{"x":10343.0,"y":4293.6416015625,"width":740.0,"height":661.0},"relativeTransform":[[1.0,0.0,30.0],[0.0,1.0,3561.0]],"size":{"x":740.0,"y":661.0},"fills":[],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"UL","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["116:68266","116:68289","116:68415","116:68436","116:68441","116:68446"]},"127:76058":{"type":"TEXT","id":"127:76058","name":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
 Actions were kept obvious. If something could be clicked, edited, or updated, it looked that way","absoluteBoundingBox":{"x":10553.0,"y":12818.1416015625,"width":800.0,"height":1177.0},"isolatedAbsoluteRenderBounds":{"x":10553.0,"y":12818.1416015625,"width":800.0,"height":1177.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,105.0]],"size":{"x":800.0,"y":1177.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":-150.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126],"characters":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. 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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
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Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
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Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
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It required a system that could connect information, surface risk, and support ongoing management.

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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
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 The existing group layout was used as a model for the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles \n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. If something could be clicked, edited, or updated, it looked that way","lineIndentations":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,109,109,109,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.32,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"12":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontVariantPosition":"NORMAL","fontSize":24.0,"letterSpacing":0.48,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"11":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":24.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"10":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":18.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"9":{"fontSize":18.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"116:70612":{"type":"TEXT","id":"116:70612","name":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
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 Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of 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Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":10553.0,"y":5290.283203125,"width":800.0,"height":654.0},"isolatedAbsoluteRenderBounds":{"x":10553.0,"y":5290.283203125,"width":800.0,"height":654.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,73.0]],"size":{"x":800.0,"y":654.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,1,1,1,1,1,1,1,1,1,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\n\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\n\nWhat I saw\n\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":10553.0,"y":5290.283203125,"width":800.0,"height":538.0},"isolatedAbsoluteRenderBounds":{"x":10553.3837890625,"y":5296.57861328125,"width":790.8544921875,"height":495.9345703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,73.0]],"size":{"x":800.0,"y":538.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

How it was structured Rather than a single feature, Comply was designed as a connected system with four parts:","absoluteBoundingBox":{"x":10373.0,"y":5888.283203125,"width":680.0,"height":766.0},"isolatedAbsoluteRenderBounds":{"x":10373.5625,"y":5894.783203125,"width":659.1884765625,"height":667.181640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,34.0]],"size":{"x":680.0,"y":766.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":-150.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,128,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,128],"characters":"The research and design decisions pointed in the same direction.
 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

How it was structured\nRather than a single feature, Comply was designed as a connected system with four parts:\n\n\n","lineIndentations":[0,0,0,0,0,0,0,1,1,1,1,0,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,128,128,128,128,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"128":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"129:79677":{"type":"FRAME","id":"129:79677","name":"Paragraph","absoluteBoundingBox":{"x":9209.0,"y":13594.8359375,"width":800.0,"height":347.0},"isolatedAbsoluteRenderBounds":{"x":9209.0,"y":13594.8359375,"width":800.0,"height":347.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":347.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadiiIndependent":true,"layoutMode":"VERTICAL","itemSpacing":52.0,"counterAxisSizingMode":"FIXED","children":["129:79678","129:79679","129:79680","129:79681","129:79682"]},"129:79681":{"type":"TEXT","id":"129:79681","name":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
 Actions were kept obvious. If something could be clicked, edited, or updated, it looked that way","absoluteBoundingBox":{"x":9209.0,"y":13699.8359375,"width":800.0,"height":1177.0},"isolatedAbsoluteRenderBounds":{"x":9209.0,"y":13699.8359375,"width":800.0,"height":1177.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,105.0]],"size":{"x":800.0,"y":1177.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":-150.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,91,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,125,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,126,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,126,126,126,126,126,126,126,126,126,126],"characters":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start. The next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration The first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up. AI-assisted risk dashboard
 Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster. Faster setup through automation
 A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort. AI-assisted document parsing
 Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality. Extending the model to people operations
 The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope. 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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start.\n\nThe next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration\n\nThe first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up.\n\n AI-assisted risk dashboard
 Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster.\nFaster setup through automation
 A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort.\nAI-assisted document parsing
 Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality.\nExtending the model to people operations
 The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope.\n\nThere are still areas to evolve but the foundation now supports proactive compliance at scale. 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They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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It was to make it feel like a natural extension of the workflows users already understood. Snapfix already had a familiar mental model built around groups, tasks, and workflow states. Reusing that structure was a deliberate decision: it reduced the learning curve, avoided creating parallel logic, and made the new module feel immediately recognisable to existing users. Instead of inventing a new hierarchy, compliance system types followed the same structural logic as group layouts, while individual systems and assets used patterns already familiar from task organisation. This created continuity across the product and helped users transfer existing knowledge into a more complex domain. This was also important at a product level. Positioning Comply within the broader Snapfix architecture made it clear that compliance was not a disconnected add-on, but part of a wider operational system linking tasks, planning, documentation, and accountability How it was structured
 The existing group layout was used to as a model for the compliance system types layout (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.","absoluteBoundingBox":{"x":11197.0,"y":6850.091796875,"width":335.0,"height":1347.0},"isolatedAbsoluteRenderBounds":{"x":11197.5,"y":6855.091796875,"width":331.4951171875,"height":1296.45458984375},"relativeTransform":[[1.0,0.0,20.0],[0.0,1.0,94.0]],"size":{"x":335.0,"y":1347.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,15,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14,14],"characters":"My intention was not to introduce compliance as a separate product inside Snapfix. It was to make it feel like a natural extension of the workflows users already understood.\n\nSnapfix already had a familiar mental model built around groups, tasks, and workflow states. Reusing that structure was a deliberate decision: it reduced the learning curve, avoided creating parallel logic, and made the new module feel immediately recognisable to existing users.\n\nInstead of inventing a new hierarchy, compliance system types followed the same structural logic as group layouts, while individual systems and assets used patterns already familiar from task organisation. This created continuity across the product and helped users transfer existing knowledge into a more complex domain.\n\nThis was also important at a product level. Positioning Comply within the broader Snapfix architecture made it clear that compliance was not a disconnected add-on, but part of a wider operational system linking tasks, planning, documentation, and accountability\n\nHow it was structured
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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of it.\n","lineIndentations":[0,0,0,0,0,0,0,0,1,1,1,1,1,1,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,64,64,64,64,64,64,64,64,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"64":{"listSpacing":16.0,"paragraphSpacing":0,"paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"1":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"116:70946":{"type":"TEXT","id":"116:70946","name":"The core challenge was designing for clarity in a system driven by rules, statuses, and time-based conditions. Users needed to quickly understand: what is compliant
 what is at risk
 what requires immediate action
 The system had to surface critical information clearly, reduce cognitive load, and support fast, confident decision-making.","absoluteBoundingBox":{"x":9209.0,"y":7305.0,"width":800.0,"height":396.0},"isolatedAbsoluteRenderBounds":{"x":9209.4599609375,"y":7311.29541015625,"width":787.8896484375,"height":357.5908203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,105.0]],"size":{"x":800.0,"y":396.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":-150.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}},"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77,77],"characters":"The core challenge was designing for clarity in a system driven by rules, statuses, and time-based conditions.\n\nUsers needed to quickly understand:\n\nwhat is compliant
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. 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They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
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and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. If something could be clicked, edited, or updated, it looked that way","lineIndentations":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,109,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.32,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"12":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontVariantPosition":"NORMAL","fontSize":24.0,"letterSpacing":0.48,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"11":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":24.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"10":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":18.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"9":{"fontSize":18.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"65:12967":{"type":"FRAME","id":"65:12967","name":"Container","absoluteBoundingBox":{"x":8969.0,"y":3986.6416015625,"width":1280.0,"height":4447.33349609375},"isolatedAbsoluteRenderBounds":{"x":8969.0,"y":3986.6416015625,"width":1280.0,"height":4447.33349609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,288.0]],"size":{"x":1280.0,"y":4447.33349609375},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.87058824300766,"g":0.933333337306976,"b":0.996078431606293,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"ARTICLE","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisSizingMode":"FIXED","children":["65:12968","65:13010","65:13012","65:13018","65:13029","65:13062","65:13069","65:13073"]},"116:67987":{"type":"TEXT","id":"116:67987","name":"The research and design decisions pointed in the same direction.
Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

How it was structured Rather than a single feature, Comply was designed as a connected system with four parts:","absoluteBoundingBox":{"x":10373.0,"y":9397.2890625,"width":680.0,"height":814.0},"isolatedAbsoluteRenderBounds":{"x":10373.5625,"y":9403.7890625,"width":659.1884765625,"height":715.181640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":814.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"constraints":{"vertical":"TOP","horizontal":"CENTER"},"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,4],"characters":"The research and design decisions pointed in the same direction.
Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
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Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nDesign Principles\n\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 what is at risk
 what requires immediate action
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
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 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
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By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start. The next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration The first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up. AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster. Faster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort. AI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality. Extending the model to people operations
The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope. 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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start.\n\nThe next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration\n\nThe first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up.\n\n AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster.\nFaster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort.\nAI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality.\nExtending the model to people operations
The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope.\n\nThere are still areas to evolve but the foundation now supports proactive compliance at scale. \n\n","lineIndentations":[0,0,0,0,0,0,1,1,1,1,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","ORDERED","ORDERED","ORDERED","ORDERED","NONE","NONE","NONE","NONE"],"listStartOffsets":[null,null,null,null,null,null,1,2,3,4],"lineStyleOverrides":[0,0,0,0,0,0,11,11,11,11,11,0,11,11],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"12":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"11":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":24.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"116:70956":{"type":"TEXT","id":"116:70956","name":"1 | The Challenge","absoluteBoundingBox":{"x":10373.0,"y":5463.283203125,"width":560.0,"height":29.0},"isolatedAbsoluteRenderBounds":{"x":10373.0,"y":5463.283203125,"width":560.0,"height":29.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":560.0,"y":29.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.282352954149246,"g":0.454901963472366,"b":0.619607865810394,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[6,0,9],"characters":"1 |  The Challenge","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":24.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.48,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":28.8000011444092,"lineHeightPercent":99.1549377441406,"lineHeightPercentFontSize":120.000007629395,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"9":{"fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.980392158031464,"g":0.596078455448151,"b":0.0980392172932625,"a":1.0},"visible":true,"opacity":1.0}],"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"6":{"fontFamily":"Potta One","fontPostScriptName":"PottaOne-Regular","fontStyle":"Regular","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"129:79513":{"type":"TEXT","id":"129:79513","name":"The core challenge was designing for clarity in a system driven by rules, statuses, and time-based conditions. Users needed to quickly understand: what is compliant
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
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Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":9029.0,"y":6654.6416015625,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":9029.0,"y":6654.6416015625,"width":680.0,"height":668.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of it.\n","lineIndentations":[0,0,0,1,1,1,1,1,1,0,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"117:71428":{"type":"RECTANGLE","id":"117:71428","name":"Rectangle 37","absoluteBoundingBox":{"x":10665.09375,"y":8996.79296875,"width":706.1982421875,"height":500.1533203125},"isolatedAbsoluteRenderBounds":{"x":10665.09375,"y":8996.79296875,"width":706.1982421875,"height":500.1533203125},"relativeTransform":[[1.0,0.0,337.09375],[0.0,1.0,-10.8486328125]],"size":{"x":706.1982421875,"y":500.1533203125},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"747fee15850b2e7d1e1d521a25734266d955f11d","originalImageWidth":2548,"originalImageHeight":1756,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"behaviors":{"appear":{"otherLayer":{"sessionID":-1,"localID":-1},"trigger":"THIS_LAYER_IN_VIEW","direction":"UP","enterTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"enterState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":0.0},"exitTransition":{"easingType":"OUT_CUBIC","easingFunction":[0.215000003576279,0.610000014305115,0.354999989271164,1.0],"transitionDuration":0.600000023841858,"delay":0.0},"exitState":{"transform":{"m00":1.0,"m01":0.0,"m02":0.0,"m10":0.0,"m11":1.0,"m12":0.0},"opacity":1.0},"playsOnce":false,"behaviorType":"appear"}}},"116:70214":{"type":"TEXT","id":"116:70214","name":"The second paragraph of an article is sometimes called the “nut graph,” which is short for “nutshell paragraph.” That’s because this is usually where the article gets to the heart of the matter—the main point. 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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
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 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented. The solution needed to fit into how Snapfix already worked, while covering the full compliance workflow. This led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix. It followed the same structure and mental model, so it felt familiar from the start. For compliance to work in practice, it needed to: Track requirements across multiple locations Manage contractor information and documentation Monitor document expiry dates Alert users before actions were due This wasn’t a small addition.
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 Compliance wasn’t missing because of a single feature. It was missing because the process was fragmented.\nThe solution needed to fit into how Snapfix already worked, while covering the full compliance workflow.\nThis led to a clear outcome: a new module, Comply, introduced alongside Plan, Track, Chat, and Fix.\nIt followed the same structure and mental model, so it felt familiar from the start.\n\nFor compliance to work in practice, it needed to:\n\nTrack requirements across multiple locations\nManage contractor information and documentation\nMonitor document expiry dates\nAlert users before actions were due\n\nThis wasn’t a small addition.
It required a system that could connect information, surface risk, and support ongoing management.

How it was structured\nRather than a single feature, Comply was designed as a connected system with three parts:\n\n\n","lineIndentations":[0,0,0,0,0,0,0,1,1,1,1,0,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,128,128,128,128,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"128":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"116:67839":{"type":"TEXT","id":"116:67839","name":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions. This defined the opportunity: bring everything into one place and make it easier to stay ahead of it.","absoluteBoundingBox":{"x":11237.0,"y":5271.6416015625,"width":680.0,"height":668.0},"isolatedAbsoluteRenderBounds":{"x":11237.3837890625,"y":5277.93701171875,"width":676.970703125,"height":629.38623046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,83.0]],"size":{"x":680.0,"y":668.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Product and Customer Success were already getting repeated requests for a compliance feature. Both existing and potential customers were asking for it, which pointed to a gap.\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\nWhat I saw\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\nAcross interviews and tools, the pattern was the same.
 Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of it.\n","lineIndentations":[0,0,0,1,1,1,1,1,1,0,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"116:70478":{"type":"TEXT","id":"116:70478","name":"< BACK","absoluteBoundingBox":{"x":11314.5,"y":4317.77783203125,"width":49.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":11315.9970703125,"y":4324.849609375,"width":47.36328125,"height":9.1201171875},"relativeTransform":[[1.0,0.0,91.5],[0.0,1.0,0.0]],"size":{"x":49.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"< BACK","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Sofia Sans","fontPostScriptName":"SofiaSans-Black","fontStyle":"Black","textCase":"SMALL_CAPS_FORCED","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":120.83332824707,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"129:81013":{"type":"RECTANGLE","id":"129:81013","name":"Rectangle 33","absoluteBoundingBox":{"x":9109.8154296875,"y":941.360229492188,"width":80.3602294921875,"height":80.3602294921875},"isolatedAbsoluteRenderBounds":{"x":9109.8154296875,"y":941.360229492188,"width":80.3603515625,"height":80.3602294921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":80.3602294921875,"y":80.3602294921875},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"0c5d927345a77f24229e98f0882cb673366776aa","originalImageWidth":1024,"originalImageHeight":1024,"visible":true,"opacity":1.0,"rotation":0.0}],"opacity":0.699999988079071,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[10.0,10.0,10.0,10.0],"cornerRadius":10.0},"58:8444":{"type":"GROUP","id":"58:8444","name":"Group 192013488","absoluteBoundingBox":{"x":11245.0,"y":2723.49462890625,"width":57.0,"height":28.0},"isolatedAbsoluteRenderBounds":{"x":11245.0,"y":2723.49462890625,"width":57.0,"height":28.0},"relativeTransform":[[1.0,0.0,52.0],[0.0,1.0,0.0]],"size":{"x":57.0,"y":28.0},"fills":[],"constraints":{"vertical":"TOP","horizontal":"LEFT"},"constraintValues":{"left":{"pixelOffset":52.0,"sizeFraction":0.0},"top":{"pixelOffset":0.0,"sizeFraction":0.0}},"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["58:8445","58:8446","58:8447"]},"109:66081":{"type":"TEXT","id":"109:66081","name":"1 - 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The feature generated strong customer interest and positioned Snapfix as a more comprehensive operational platform for hospitality and facilities teams. The system is used in real operational environments, where clarity, reliability, and accuracy directly impact compliance and day-to-day decision-making.","absoluteBoundingBox":{"x":8969.0,"y":6090.0,"width":335.0,"height":365.0},"isolatedAbsoluteRenderBounds":{"x":8969.0,"y":6090.0,"width":335.0,"height":365.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,85.0]],"size":{"x":335.0,"y":365.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"A new compliance capability was introduced within Snapfix, expanding the product beyond task management into structured compliance workflows.\n\nThe feature generated strong customer interest and positioned Snapfix as a more comprehensive operational platform for hospitality and facilities teams.\n\nThe system is used in real operational environments, where clarity, reliability, and accuracy directly impact compliance and day-to-day decision-making.\n","lineIndentations":[0,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.32,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"113:66533":{"type":"TEXT","id":"113:66533","name":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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Both existing and potential customers were asking for it, which pointed to a gap. To understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem. What I saw Compliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools No single system covered the full process, so teams were stitching things together The tools that did exist were seen as complex and hard to use Managers didn’t have a clear view of what was expiring or what needed attention Contractor documentation and insurance were difficult to keep up to date Most of the work was reactive and things were dealt with when they became a problem Across interviews and tools, the pattern was the same.
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By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start. The next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration The first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up. AI-assisted risk dashboard
 Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster. Faster setup through automation
 A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort. AI-assisted document parsing
 Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality. Extending the model to people operations
 The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope. 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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start.\n\nThe next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration\n\nThe first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up.\n\n AI-assisted risk dashboard
 Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster.\nFaster setup through automation
 A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort.\nAI-assisted document parsing
 Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality.\nExtending the model to people operations
 The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. 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Both existing and potential customers were asking for it, which pointed to a gap.\n\nTo understand how compliance was being managed, I spoke with facility managers, hotel managers, fire officers and safety inspectors. I also reviewed their existing workflows and looked at how current tools approached the problem.\n\n\n\nWhat I saw\n\nCompliance information lived in different places - spreadsheets, shared drives, calendars, and maintenance tools\nNo single system covered the full process, so teams were stitching things together\nThe tools that did exist were seen as complex and hard to use\nManagers didn’t have a clear view of what was expiring or what needed attention\nContractor documentation and insurance were difficult to keep up to date\nMost of the work was reactive and things were dealt with when they became a problem\n\n\nAcross interviews and tools, the pattern was the same.
Compliance was fragmented, hard to track, and not well supported by existing solutions.\nThis defined the opportunity: bring everything into one place and make it easier to stay ahead of it.\n","lineIndentations":[0,0,0,0,0,0,0,0,1,1,1,1,1,1,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,64,64,64,64,64,64,64,64,0,0,0],"lineTextDirections":null,"textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"styleOverrideTable":{"76":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"75":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":24.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"65":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","lineHeightPx":27.3600006103516,"lineHeightPercent":125.596244812012,"lineHeightPercentFontSize":152.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"64":{"paragraphSpacing":20.0,"listSpacing":16.0,"paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"76:15462":{"type":"TEXT","id":"76:15462","name":"Finally you arrive at the ending of the article. This is a good place to wrap things up and conclude with takeaways. If you’re writing something for a more traditional publication, it can be nice to end on an anecdote that mirrors the theme of the piece. If you’re putting together some content for a company blog, you’ll probably just want to close out in a tidy way and include a CTA of some kind. Writers should take note: Usually, when you write a draft, you finally get to the main point at the end. An old editing trick is to take that idea and put it at the top of the piece. Consider whether that would work for you in this case.","absoluteBoundingBox":{"x":11417.0,"y":4863.3330078125,"width":800.0,"height":182.0},"isolatedAbsoluteRenderBounds":{"x":11417.4091796875,"y":4869.62841796875,"width":792.7587890625,"height":173.38623046875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,45.0]],"size":{"x":800.0,"y":182.0},"fills":[{"opacity":0.550000011920929,"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Finally you arrive at the ending of the article. This is a good place to wrap things up and conclude with takeaways. If you’re writing something for a more traditional publication, it can be nice to end on an anecdote that mirrors the theme of the piece. If you’re putting together some content for a company blog, you’ll probably just want to close out in a tidy way and include a CTA of some kind. Writers should take note: Usually, when you write a draft, you finally get to the main point at the end. An old editing trick is to take that idea and put it at the top of the piece. Consider whether that would work for you in this case.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"119:71601":{"type":"TEXT","id":"119:71601","name":"Design Principles These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. If something could be clicked, edited, or updated, it looked that way","lineIndentations":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,109,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":4.0,"listSpacing":4.0,"style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Regular","paragraphSpacing":4.0,"listSpacing":4.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":0.36,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"125":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontVariantPosition":"NORMAL","fontSize":24.0,"letterSpacing":0.48,"letterSpacingValue":2.0,"letterSpacingUnit":"PERCENT","fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.117647059261799,"g":0.239215686917305,"b":0.34901961684227,"a":1.0},"visible":true,"opacity":1.0}],"lineHeightPx":34.8000030517578,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"},"109":{"paragraphSpacing":4.0,"listSpacing":4.0,"paragraphIndent":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"126":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100},"91":{"fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontSize":24.0,"paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED","lineHeightPercent":100,"lineHeightPercentFontSize":100}}},"117:71437":{"type":"TEXT","id":"117:71437","name":"The goal wasn’t to introduce a new system.
 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture Affordance
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Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
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Facility managers were juggling spreadsheets, emails, shared drives, and paper logs just to stay compliant. That created a few consistent problems: No clear view of what was expiring Contractor documents scattered across tools Tasks tracked only after something went wrong High operational risk, low visibility This wasn’t a usability issue.
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 It was to make compliance feel like a natural extension of what users were already doing. Snapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure. How it was structured
 The existing group layout was used to inspire the layout compliance system types (fire, water, gas) The task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms) Reactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters This meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning. Principles behind the decisions These weren’t abstract principles. They came directly from what was observed during research. Clarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance Consistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked Visibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to Centralisation of information
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 It was to make compliance feel like a natural extension of what users were already doing.\n\nSnapfix already had a clear mental model  (groups, tasks, and workflows).
Instead of adding something separate, the solution was built on top of that structure.\n\nHow it was structured
\nThe existing group layout was used to inspire the layout compliance system types (fire, water, gas)\nThe task structure was used to do the same to individual systems and assets (fire doors, extinguishers, alarms)\nReactive tasks and PPMs remained unchanged, but compliance-related items were marked with a badge and supported by new filters\nThis meant users didn’t need to learn a new system.
 They were already familiar with the structure - it just carried more meaning.\n\nPrinciples behind the decisions\nThese weren’t abstract principles. They came directly from what was observed during research.\n\nClarity over complexity
Compliance can become overwhelming quickly. Information was structured with clear status indicators and simple hierarchies so users could understand what mattered at a glance\n\nConsistency
Existing patterns, language, and interactions were reused. Users didn’t have to relearn how the system worked\n\nVisibility of status
Managers needed to know what was coming. Expiry dates and upcoming actions were surfaced clearly so work could be planned, not reacted to\n\nCentralisation of information
Documents, contractors, and tasks were connected in one place. Users no longer needed to switch between tools to understand the full picture\n\nAffordance
 Actions were kept obvious. If something could be clicked, edited, or updated, it looked that 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By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start. The next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration The first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up. AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster. Faster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort. AI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality. Extending the model to people operations
The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope. 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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start.\n\nThe next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration\n\nThe first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up.\n\n AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster.\nFaster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort.\nAI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality.\nExtending the model to people operations
The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope.\n\nThere are still areas to evolve but the foundation now supports proactive compliance at scale. 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By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start. The next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration The first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up. AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster. Faster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort. AI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality. Extending the model to people operations
The same structure could support staff-related records such as training, certifications, visa documentation, and leave planning, with timeline-based visibility similar to contractor and compliance tracking. This would build on behaviour already seen during validation, where customers used the system beyond its initial scope. There are still areas to evolve but the foundation now supports proactive compliance at 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of the most useful lessons from this project was that compliance did not need a completely separate experience. By building on patterns users already understood, the system felt easier to adopt and more trustworthy from the start.\n\nThe next step would be reducing setup effort. While the structure worked well once data was in place, contractor onboarding, document upload, and system configuration still relied on manual effort. A future version should focus on making setup faster, lighter, and more automated.

Next Iteration\n\nThe first version proved that the model was usable and flexible. The next step would be making the system more proactive and easier to set up.\n\n AI-assisted risk dashboard
Rather than surfacing all information equally, a future dashboard could prioritise only what needs attention: overdue items, near-term expiry risks, missing documentation, and unusual gaps in compliance data. This would reduce scanning and help managers focus faster.\nFaster setup through automation
A major opportunity is simplifying the setup of contractors, systems, and documents. Automations could reduce manual admin, trigger reminders, and support recurring compliance workflows with less effort.\nAI-assisted document parsing
Document upload could be improved with AI support that reads files and suggests key information such as expiry dates, insurer details, contractor names, policy numbers, notes, and contact information. This would reduce setup friction and improve data quality.\nExtending the model to people operations
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